Refund Policy

1. Custom and made‑to‑order items

Due to their personalized nature, custom, made‑to‑measure, or made‑to‑order pieces are generally not eligible for refunds or returns, unless the item is defective, damaged on arrival, or significantly different from the agreed design or size specifications.​

If you believe a custom item is defective or incorrect, you must contact us within 7 days of receiving the order, with clear photos and a description of the issue, so we can review and propose a suitable solution (such as alteration, repair, partial refund, or remake, depending on the circumstances).​

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2. Ready‑to‑wear items

For standard‑size, ready‑to‑wear products (excluding items marked as “Final Sale” or otherwise non‑returnable), you may request:​

• An exchange for a different size or product, or

• A refund or store credit,

provided that:

• You contact us within 7 days of delivery.

• The item is unused, unwashed, unaltered, and in the same condition as received.

• All original tags, packaging, and accessories are intact.

We reserve the right to inspect returned items and to refuse a refund or exchange if the above conditions are not met.​

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3. Non‑returnable items

Certain categories of products cannot be returned or refunded except where required by law (for example, in case of defects):​

• Custom or made‑to‑measure garments.

• Items marked as “Final Sale” or discounted under clearance promotions.

• Intimate or hygiene‑sensitive items and accessories, where applicable.

Any exceptions to this rule will be clearly indicated on the product page or communicated at the time of purchase.​

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4. Timeframe and process for requesting a refund

To request a return, exchange, or refund, please email wemakesamples@gmail.com with your order number, photos (if relevant), and a brief explanation of the reason for your request within the applicable timeframe.​

If your request is approved, we will provide instructions for shipping the item back to us, including the return address and any reference details that must be included in or on the package. Unless otherwise stated or required by law, customers are responsible for return shipping costs and for ensuring that items are packaged securely.​

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5. Condition of returned items and inspection

Once we receive your returned item, we will inspect it to verify its condition and confirm whether it meets the eligibility criteria described above. If the item is accepted, we will process your exchange, store credit, or refund as applicable; if not, we may return the item to you at your cost and no refund will be issued.​

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6. Type and timing of refunds

Where a monetary refund is approved, we will typically process it via the original method of payment or via store credit, as communicated in our confirmation. Processing times may vary, but refunds generally appear within 7–10 business days after we approve the refund, depending on your payment provider’s policies.​

Shipping fees, customs duties, and taxes paid at checkout or upon import are usually non‑refundable, unless required by law or explicitly stated otherwise. In some cases, we may offer store credit instead of a cash refund, particularly for international orders or where bank/processor restrictions apply.​

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7. Items lost or damaged in transit

If your order arrives damaged or appears to have been opened or tampered with, please notify both the courier (where possible) and Sweet Juliette Design Studio within 48 hours of delivery, providing photos of the packaging and items. For parcels that are significantly delayed or lost, please contact us with your order and tracking details so we can investigate with the carrier and explore options such as replacement, repair, or partial refund, consistent with our Shipping Policy and carrier rules