Shipping Policy
A legal disclaimer
The explanations and information provided in this Shipping Policy are general and high‑level descriptions of how Sweet Juliette Design Studio currently handles shipping for orders placed through https://www.sjdesignstudios.com/. They are not intended to constitute legal advice, and they may not address all scenarios that apply to your specific circumstances or jurisdiction.
You should not rely on this document as a substitute for professional legal counsel. To ensure that your rights and obligations are fully protected and that this Shipping Policy complies with all applicable laws (including e‑commerce and consumer protection laws in your region), you are strongly encouraged to seek independent legal advice.
Shipping Policy
This Shipping Policy is part of the terms and conditions that govern your purchase of products from Sweet Juliette Design Studio. By placing an order on our website, you agree to the shipping practices and timeframes described here, unless we agree otherwise in writing.
Because Sweet Juliette Design Studio operates as a slow‑fashion and small‑batch brand, many items are crafted or finished after you place your order, which can affect processing and dispatch times. Clear shipping information helps you understand when to expect your order and allows us to manage production, packaging, and delivery responsibly
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1. Processing times
Ready‑to‑ship items: Typically dispatched within 2–4 business days after payment is confirmed.
Made‑to‑order or custom pieces: Usually require 2–3 weeks for production before dispatch; approximate timelines are mentioned on individual product pages where applicable.
Business days do not include weekends or public holidays, and occasional delays may occur during peak seasons or due to factors beyond our control.
2. Shipping methods and delivery estimates
Domestic shipping (within India):
Standard courier services are used for deliveries across India. Estimated delivery is 3–7 business days after dispatch, depending on your location.
International shipping:
International shipping is available to selected countries. Delivery usually takes 7–15 business days after dispatch, but may be longer depending on customs processing and local courier performance.
These are estimated timeframes only and are not guaranteed; carrier delays, customs checks, or logistical disruptions may extend delivery times.
3. Shipping costs
Shipping charges for your order are calculated and displayed at checkout, based on destination, package weight or volume, and selected delivery method. From time to time, we may offer promotional free‑shipping thresholds or discount codes, which will be clearly indicated on the Site or in marketing communications.
4. Customs, duties, and taxes
For orders shipped outside India, any customs duties, import taxes, or handling fees imposed by the destination country are the responsibility of the recipient. Sweet Juliette Design Studio does not control these charges and cannot predict their amount; customers are advised to check with their local customs office for more information before placing an international order.
5. Order tracking and confirmations
Once your order has been dispatched, you will receive a shipping confirmation email that includes the carrier name and, where available, a tracking number or tracking link. Tracking information may take up to 24 hours to update after dispatch.
If you do not receive a confirmation email within a reasonable time after placing your order, or if tracking appears incorrect, please contact us so we can assist you.
6. Incorrect addresses and failed deliveries
Please ensure that your shipping address and contact details are entered correctly at checkout. If an order is returned to us due to an incorrect or incomplete address, repeated failed delivery attempts, or refusal to pay customs duties or taxes, we may charge additional shipping fees to resend the parcel or, where permitted by our refund policy, deduct such costs from any refund or store credit.
7. Damaged or lost shipments
If a package appears damaged on arrival, please record the damage with the carrier (where possible) and contact us promptly with photographs of the outer packaging and the items received. We will work with you and the carrier to investigate and, where appropriate, offer a replacement, repair, or other solution consistent with our Refund & Exchange Policy.
In rare cases where a shipment is confirmed lost by the carrier, we will liaise with the carrier and, subject to their investigation, may provide a replacement or alternative resolution.
8. Service interruptions and force majeure
Shipping and delivery may be temporarily affected by events outside our reasonable control, such as severe weather, natural disasters, strikes, pandemics, or major logistical disruptions. In such cases, we will make reasonable efforts to keep you informed of any material delays and to dispatch your order as soon as circumstances permit.